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Find answers about ordering, payments, delivery and returns on FelbaStore.
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Ordering, payments, delivery, returns and staying safe.
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Onboarding, products, orders and getting paid.
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Popular questions
- ?How do I track my delivery?Open the order and use its tracking link, or go to the tracking page with your tracking code. You'll see status, the rider on a live map, and an estimated arrival when available.
- ?What can I return, and how long do I have?Damaged, wrong or missing items: report within 48 hours of delivery for a full refund or replacement. Item not as described: 7 days for a full refund. Change of mind on eligible items: 7 days, refund less return shipping.
- ?How does paying with M-Pesa work?On Paystack's payment page, choose M-Pesa and enter your number. Approve the prompt on your phone with your M-Pesa PIN — never share it with anyone.
- ?How can I pay?You pay online by card or M-Pesa on Paystack's secure payment page when you place your order.
- ?How does delivery work?After a vendor dispatches your order, a rider is assigned to bring it to your address. You can follow it live and see an estimated arrival.
- ?How do I reset my password?Use Forgot password on the sign-in page. We'll email you a secure reset link.